24/7
operating without supervision, even outside working hours
AI agents
Autonomous
Not only do they respond: they perform complete tasks, make decisions, and act on your systems.
An assistant guides. An agent executes the entire process.
A knowledge assistant answers questions. An autonomous AI agent starts with a specific operational goal and turns it into actions in your systems. It can read an order received by email, interpret the document, check stock or commercial terms, record the result in the ERP and track the process from start to finish.
The difference is not just that it does more: it uses context, business rules and permissions to complete a whole task. It does not wait for instructions at every small step. It consults ERP, CRM, APIs and other tools, interprets the case status and decides whether it can act autonomously or needs to escalate an exception to a person.
Akaen builds tailor-made agents for specific processes where human judgement currently combines with repetitive execution. The goal is for the team to stop wasting time on mechanical tasks and focus on the issues, validations and decisions that really add value.
100%
of actions registered with complete traceability for audit and rollback
x10-x50
faster than a human in search, decision and execution tasks
+10 steps
steps executed by the agent per task, consulting multiple systems without intervention
A well-designed agent knows when to act and when to escalate to a person.
01
Definition of scope and tools
Each agent accesses only the APIs and systems it needs for that task. It does not query or execute actions outside of what is allowed.
02
Decision logic and thresholds
We define when it acts autonomously and when it escalates to a person based on confidence, amount or criticality.
03
Total Traceability
Every query, reasoning step and action is recorded for auditing, validation and reversal.
04
Continuous Iteration
Escalated cases help improve the agent’s behaviour in subsequent versions.
Complete tasks that the agent performs from start to finish.
Order Management Agent
Receives the order, checks stock, prices and terms, creates a delivery note in the ERP, notifies logistics and confirms the order to the customer without manual intervention.
Nonconformity agent
Detects a non-conformity in the quality ERP, opens a case, assigns an owner, schedules a review and closes the cycle after validating the corrective action.
Supplier onboarding agent
Receives the request, verifies documentation, creates the supplier in the ERP, notifies purchasing and generates the complete supplier approval record.
Invoice reconciliation agent
Cross-checks the invoice, delivery note and purchase order. If they match, it approves and initiates payment. Otherwise, it opens an issue and escalates it to the owner.
Production Planning Agent
Analyses orders, stock, capacity and deadlines. Generates and adjusts the production plan when demand changes or issues arise.
Sales follow-up agent
Monitors opportunities in the CRM, detects inactivity, drafts a personalised follow-up and sends it after sales approval.
SAP B2B order optimisation for a food industry leader
A real project where an intelligent workflow receives orders by email, interprets the document, validates business rules in the ERP and decides whether to register the order automatically or escalate the exception.
15 min → 30 s
time per order
5.000+
orders per month
Email -> SAP
automated decision-making and execution
From the first meeting to launch in weeks, not months.
01
Diagnosis and prioritisation
We review how your operations work today, where the manual workload is concentrated, which systems are involved and what makes most sense to automate first.
02
Design and validation
We define the workflows, integrations, rules and scope, then validate them with you before building. This gives the project a clear direction, realistic timelines and fewer surprises.
03
Implementation and launch
We develop, test with real data and launch the solution while protecting day-to-day operations. We train the team so everyday use feels natural from day one.
04
Continuous monitoring and improvement
We keep making sure everything works: monitoring, providing support, resolving issues and suggesting improvements based on actual use so the process continues to evolve.
No obligation. A short conversation to understand your situation and see where we can help.
We work with you to assess how this solution could fit your operations.
We review your process and the systems involved to define a realistic starting point, with no obligation and a focus on your business.