30 min
of time a person can lose each day searching for internal information
Knowledge
Assistants
Your company’s knowledge, available to anyone on the team in seconds.
Your company knows far more than it can tell you at the moment you need it.
Documentation and operational knowledge already exist, but are spread across folders, SharePoint, email and internal tools. When someone needs an answer, they often look for the person who knows where to find it rather than for the information itself.
The result is repeated questions, slow onboarding and decisions based on incomplete or outdated information. We address this with RAG, an architecture that connects the model to your company’s actual documentation to retrieve the right context before answering. Think of it as a ChatGPT that knows your company’s internal information.
An Akaen assistant connects these sources, interprets the question and answers in natural language, citing the original document and respecting access permissions. A salesperson can check agreed account terms in seconds, support can refer to the current procedure for an incident, and any team can find the correct version of a policy, instruction or contract without relying on someone being available.
No assistant
The answer depends on finding the right person and document.
5 weeks
of onboarding before a new team member can work independently with internal documentation
With assistant
The question is answered using current documentation, with a cited source.
70%
of internal questions resolved instantly without involving another person on the team
<5 s
for a contextualised response with the exact source of the document
We do not replace knowledge sources. We connect them.
01
Ingestion and source connection
We connect SharePoint, Drive, ERP, archived mail, PDFs and other sources where knowledge lives.
02
Semantic indexing
The system understands meaning and context to search by concept, not just by literal word.
03
Cited, traceable answer
Each answer identifies its source document and section. If there is no evidence, the assistant says so.
04
Role-based access control
Each person sees only the information allowed according to permissions and access profile.
An assistant that knows your company as well as your most experienced employee.
Technical knowledge base
Manuals, technical data sheets, SOPs and safety data sheets searchable in natural language, with answers citing the relevant paragraph.
Quality and Regulatory Assistant
Questions about ISO, HACCP, GMP or REACH with reference to documentary evidence and the current version.
Internal support for sales
Terms, contracts, order history and product specifications without waiting for a manual response from other teams.
Onboarding Assistant
New starters receive guided access to policies, processes and tools from day one.
Advanced customer service
Precise technical answers connected to catalogues, FAQs and documentation, escalating only when needed.
Legal assistant with BOE regulations
Internal queries on official regulations extracted from the BOE for Legal and any affected area, with a contextualised response and exact reference to the applicable text.
Knowledge assistantOperations Assistant
AvailableDoes this policy have a waiting period for this cover?
Yes, basic dental cover has a waiting period of 3 months. Orthodontic treatment has a waiting period of 12 months.
PDFFAQ_Health_Terms_2026.pdfVerified source · Operations SharePoint
Are there exceptions for someone switching from another insurer?
Yes. Circular CIRC-22 allows the waiting period to be reduced or waived if continuous prior cover can be demonstrated.
Type a new message
RAG assistant for an insurance call centre
A real project where call centre agents answer questions about policies, waiting periods and FAQs using an assistant connected to current SharePoint documentation and automatically updated every day.
SharePoint -> RAG
automatic synchronisation
Daily
update schedule configurable through CRON
1st line
more issues resolved without a supervisor
From the first meeting to launch in weeks, not months.
01
Diagnosis and prioritisation
We review how your operations work today, where the manual workload is concentrated, which systems are involved and what makes most sense to automate first.
02
Design and validation
We define the workflows, integrations, rules and scope, then validate them with you before building. This gives the project a clear direction, realistic timelines and fewer surprises.
03
Implementation and launch
We develop, test with real data and launch the solution while protecting day-to-day operations. We train the team so everyday use feels natural from day one.
04
Continuous monitoring and improvement
We keep making sure everything works: monitoring, providing support, resolving issues and suggesting improvements based on actual use so the process continues to evolve.
No obligation. A short conversation to understand your situation and see where we can help.
We work with you to assess how this solution could fit your operations.
We review your process and the systems involved to define a realistic starting point, with no obligation and a focus on your business.